1. Refund Policy

Shop Product Orders: Refunds are not supported after purchase. Commission Orders:

  • After payment, while the order is in progress, you may click "Terminate Order" on the Order Details page (under My Orders) to submit a refund request.
  • Once the artwork has been confirmed as received and the order is completed, refund requests can no longer be submitted.
  • After submitting a termination request, you must wait for the seller's response. If the seller does not respond within 7 days, the system will automatically approve the request.

2. Refund Method

  • For orders paid via PayPal, refunds will be returned to the original PayPal account. PayPal may charge a refund handling fee, the actual amount received will depend on PayPal's processing.
  • For orders paid via bank card, Google Pay, Apple Pay, Alipay, Alipay HK, 支付宝 (Alipay China), or Wallet, refunds will by default be credited to your Draw Market Wallet after order termination. Wallet balance can be used to purchase items on the platform but cannot be withdrawn.

Why are refunds credited to the Wallet by default instead of the original payment method?

  • Faster arrival: Wallet refunds are credited instantly and can be used right away for new commissions or shop product purchases, with no expiration. Refunds to the original payment account typically take 3–15 business days, and cross-border settlement failures may cause further delays.
  • No loss in value: Cross-border refunds involve currency conversion and channel processing fees. Crediting refunds to the Wallet ensures the amount you receive matches the actual amount paid, without loss from a second currency conversion.
  • Compliance with cross-border payment regulations: As an international trading platform, Draw Market must comply with cross-border payment and anti-fraud regulations. Some payment methods require additional risk review when refunding to the original account, whereas refunds to the Wallet provide clearer transaction records and traceable fund flow, helping to ensure transaction security.

If you have any questions or encounter a transaction dispute and need customer support service to terminate an order, please submit a request via “Contact Support – New Feedback.” Our support team will review and process the request based on the actual order situation. Thank you for your understanding and support.