DrawMarket Wallet is live! Easier Top-ups for Buyers, Smarter Withdrawals for Sellers

The Wallet feature is now live — making payments easier for buyers and earnings clearer, with lower withdrawal costs for sellers!

⚠️ About PayPal: PayPal order earnings go directly to your PayPal account and won't appear in your Wallet. PayPal refunds are also returned to your PayPal account and won't enter the Wallet.

1. Overview

The Wallet supports three main features: Top-up, Purchases, and Seller Withdrawals — making checkout easier for buyers and earnings more transparent with lower fees for sellers.

The Wallet launched on June 2, 2026. Earnings from new completed orders after June 2, 2026 2pm GMT+8 (excluding PayPal orders) — after deducting the platform service fee, will be deposited directly into your Wallet.

⚠️Note: 

1.Only completed orders will appear in your Wallet Earnings. Orders still in progress will not be reflected here — you can track them under My Orders → Sales → Pending.

2.PayPal orders are not included — PayPal earnings go directly to your PayPal account.

Interface Guide

How to access: Log in to DrawMarket → Avatar → Wallet

1. Total Balance: Earnings Balance + Credit Balance.
2. Earnings Balance: From sales income. Withdrawable. (PayPal earnings go directly to your PayPal account and won't appear here.)
3. Credit Balance: From top-ups or refunds. Used first when making purchases — not withdrawable. (PayPal refunds return to your PayPal account and won't appear here.)
4. Payment Password: Required before using Wallet balance to make purchases.
5. Transaction History: All earnings and payment records for completed orders

Transaction history (for completed orders) can be viewed by category, including wallet top-up, wallet withdrawals, earnings, payments, and refunds.

2. Top-up & Purchases

1. Top Up Your Wallet

To add funds: Wallet → Credit Balance → 【Top Up】

• Minimum top-up: $10, Maximum top-up amount: $2000. Enter a custom amount or select a preset: $50 / $100 / $200
• Supported methods: Bank card (Visa/ Mastercard/ JCB/ Amex）, Google Pay, Apple Pay, Alipay
• Processing fees are charged by the payment provider and vary by method. Draw Market does not charge any additional fees.
• Topped-up funds go into your Credit Balance and can only be used for purchases on Draw Market. Top-up amounts cannot be withdrawn or refunded.

2. Pay with Your Wallet

Before using your Wallet to pay, set up a Payment Password:
Wallet → 【Set Payment Password】 → A verification code will be sent to your registered email → Enter the code → Set a 6-digit Password → Confirm

Once set up, here's how to pay: Select a product → 【Buy Now】 → Choose 【Wallet Balance】 → 【Proceed to Pay】 → Enter your Password → Done

⚠️Note:

• Credit Balance is used first. If insufficient, Earnings Balance will be used automatically.
• Wallet payment cannot be combined with other payment methods.
• Keep your Payment Password safe. If you forget it, click "Forgot Password?" to verify your email and reset it.

3. Seller Withdrawals

1. Where Does My Order Income Go?

Once an order paid via bank card / Google Pay / Apple Pay / Alipay is completed, your earnings (after the 5% platform service fee) will be automatically deposited into your Wallet Earnings Balance — no longer sent directly to your bank card. You'll need to initiate a withdrawal manually.

✅ Save on withdrawal fees! Before the Wallet, every completed order came with its own withdrawal fee. Now your earnings build up in one place — withdraw multiple orders at once and pay just one fee. Less fees, more in your pocket.

2. How to Withdraw

⚠️ Before withdrawing, make sure your bank card is linked for payouts.
Path: Profile → Account Settings → Payout Management → Link Bank Card

Withdrawal path: Wallet → Earnings Balance → 【Withdraw】 → Enter amount (or click 【Withdraw All】) → Confirm bank card → Submit

3. Withdrawal Rules

Minimum withdrawal: $20 ; Maximum withdrawal: $3000 (per transaction)

Daily withdrawal limit: 1 time per day

Estimated arrival: 1–4 business days (may take up to 5 business days in some regions)

4. Withdrawal Fees (per transaction)

• US & Hong Kong bank accounts: $2
• Mainland China bank accounts: 0.4%
• All other regions: $5

Settlement currency: CNY for mainland China bank cards; USD for all other regions.

Example:

• Withdraw $100 via a U.S. Bank Account → Fee: $ 2→ Actual payout: $ 98
• Withdraw $100 via a Vietnam Bank Account → Fee: $ 5→ Actual payout: $ 95

4. FAQs

Q1: Can I use my Earnings Balance to make purchases?

Yes. When paying with your Wallet, Credit Balance is used first, then Earnings Balance.

Q2: Where do refunds go?

• Orders paid by Bank card / Google Pay / Apple Pay / Alipay: refund goes to Credit Balance (usable for purchases on the platform; not withdrawable)
• Orders paid by PayPal: refund returns to your PayPal account

Q3: Can I withdraw my topped-up balance?

No. Top-up funds go into Credit Balance and can only be used for purchases on the platform.

Q4: Do PayPal earnings appear in my Wallet?

No. PayPal earnings go directly to your PayPal account and won't appear in the Wallet.

Q5: Can I use Wallet payment alongside other payment methods?

No. Wallet payment cannot be combined with other payment methods.

Q6: How do I change my linked bank card for withdrawals?

Please contact customer support to submit a feedback. Self-service account changes are not supported. We recommend avoiding unnecessary changes to your payout account.

If you have any other questions or suggestions regarding the wallet’s features, please submit your feedback by contacting customer service. Thank you for your support.